160: Conversations On Conversational Commerce and Interfaces with Gam Dias

marketers conversational

A Conversation on Conversational Interfaces, Conversational Commerce, and Chatbots

Gam Dias, our expert on conversational interfaces, commerce and chatbots, joins us for a wide-ranging conversation covering:

The Background

Where are we now?
What is conversational commerce and why it’s a big deal – right now you own the customer, maybe in the near future not so much
What kinds of things is conversational commerce good for – what it can and cannot do
Where does AI fit into the conversation?