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258 Agency: Do Your Customers Want More Or Less Of It?

Who would want smart bots to do all this for them ā€“ how can they be trusted? So I questioned myself, and Iā€™d like to ask you, dear readers, what do you think? Do you feel that we should be giving up more of our agency to technology ā€“ that we can trust it to do what we want ā€“ or do you think that we have already given up too much agency and should wrest it back?

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