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862 AI Mediators: Can Bots Bridge the Social Media Divide?

A recent study explored the potential of chatbots in mediating conflicts on social media platforms. These AI bots, unbeknownst to human users, intervened in heated conversations, aiming to reduce online toxicity. While the study suggests that AI can possibly mitigate some of the vitriol, there are ethical concerns about bots posing as humans. The broader issue, as discussed, is the individual’s ability to navigate and manage their reactions to online interactions, suggesting a need for personal resilience and stoicism.

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