Is this really why we invented the internet? Wasn’t it supposed to connect every human on the planet to every other human on the planet,… Read More »How To Restore The Internet’s Awesome Original Purpose
Welcome To The World Of Hyperconnected Just-In-Time-And-Place The concept of just-in-time appears in only three spaces according to Wikipedia – just-in-time manufacturing, a production strategy… Read More »Servicing Your Future Hypermobile & Hyperconnected Customers & Workers
Going Above and Beyond In Service We’ve all heard those (possibly) apocryphal stories of incredible customer service, where a (typically lowly) clerk, worker or customer… Read More »How To Provide Exceptional Service? Be Human
If You Stop Getting, Will You Stop Giving? Where’s Reciprocity? In a previous post, I discussed how many principles of the way that human beings… Read More »The Death of Reciprocity: The Rise Of Cohort Taker
Let’s talk a little about humanity and how the internet and social media have changed humanity to influence other people. Why would this be important… Read More »How The Internet Has Changed The Psychology of Persuasion and Influence
Why Most Startups Fail: The Product It never ceases to amaze me when startups fail, and the founders are crying in their beers that most… Read More »It’s The Product, Stupid!